We offer only Basic Support Plan for our Products and Services, which includes;
1. Basic Email Support (Limited to Issues/Bugs in our software) and maximum respond time is 2 working days
2. One Time Installation and Demo of our Software’s
3. General Queries related to our software’s
4. API Documentation and basic Sample codes
5. Software Updates
Please note, the charges that you pay to Howutrade is only for Software License. We do not support issues/bugs in your program code. We do not support user and system specific issues. If you need support on your program code, you may hire professional programmer or check developer forum’s.
In case of custom application or code, you will be given 7 days to test the application/code for errors/bugs and to check any deviation from agreed upon logic. If you find any deviation in the logic or errors in the application/code during the testing period, the same will be fixed without any additional cost. Additional changes if required will be charged extra.
For all API related issues/queries, please contact your stock broker or visit API developer forum.
No refund will be provided. Products/services will be linked to your unique client id and change of client id is not permitted after sales.
We will provide trial on request to explore our products and services, so please check and explore our products and services thoroughly before purchasing.
We will make every reasonable effort to respond to your initial request within the corresponding timeframes. Business hours are generally defined as 9:00 AM to 5:00 PM, excluding holidays and weekends.